Salon CRM Software: What It Costs and What It Actually Does

Salon records and general-purpose CRMs

A general CRM organizes contacts and sales work; a salon needs to connect records to service visits, provider access and booking changes. Neither category guarantees every capability. Test a client with a duplicate name, a changed phone number and visits with two stylists. Check who can view, edit, merge and export each record before replacing the current system.

Compare the plan that includes your required work

Salon CRM plans differ less in the client record than in what they bill for: staff, locations, texts and payments.

If the table is wider than your screen, scroll sideways to see every column.

Prices read on each vendor’s own page on September 25, 2026 (GlossGenius September 27, 2026; Twizzlo September 28, 2026); Fresha’s US page could not be read from our location. Subscription prices exclude tax, processing, hardware and unlisted optional services. Twizzlo publishes this comparison and sells one of the products listed.

Compare advanced reporting, marketing credits and basic client records separately; an optional analytics price does not establish the cost of the basic CRM.

What do six staff logins cost on each salon CRM?

A six-person salon with five bookable stylists and a front-desk manager pays $56 a month on GlossGenius Gold, $63.99 on Vagaro for five calendars at its limited-time rate, $96 on DaySmart Salon Deluxe, $159 on Boulevard Essentials and $180 on Mangomint, according to each vendor’s own pages read September 25 and 27, 2026. Phorest and Booker quote by plan.

On a small screen, scroll sideways to see all four columns.

Totals exclude tax, card processing, texts and optional modules. Vagaro’s US help center prints no regular price after its limited-time rate, and DaySmart Salon does not say whether “/ Month” means monthly billing. Our Vagaro pricing and GlossGenius pricing pages show each plan ladder next to Twizzlo’s plans.

The billing unit decides the total. Mangomint counts every profile, front desk included. Vagaro counts employee calendars, and Boulevard Essentials counts providers, which it defines as bookable calendars. GlossGenius sets staff limits by plan, and DaySmart Salon includes a set number of users in each plan and bills for each added user.

This comparison is for salon teams. A renter working alone in a suite has a different job, covered in our salon suite CRM guide, and so does a solo stylist choosing the best scheduling app for hair stylists.

Build a small test client record

Use fictional data:

• Client: Alex Example
• Preferred contact: [test address]
• Service/date/provider: [test visit]
• Service preferences: [non-sensitive styling preference]
• Follow-up task/owner/due date: [ ]
• Contact permission/source: [ ]
• Duplicate-record resolution: [ ]
• Export fields checked: [ ]
• Before-and-after photo: [fictional image], who can see it, included in export: [ ]

Do not use real health or identity data in the trial. Confirm access, edit history and retention procedures separately.

Turn a visit record into an action

Test three actions: locate the previous service note, assign a follow-up to a named staff member, and suppress an unwanted marketing message. Record whether each action is native, manual, an integration or an extra paid module. Ask the vendor to perform all three live on your test client; a feature list does not show how many steps each one takes.

Verify usable export before importing everything

Ask for a sample export containing client ID, name, contact, appointment dates, service, provider and notes where permitted. Check file format, attachment handling, export permission, notice period and any cost. Re-import a small permitted sample into the proposed destination. Confirm the permitted fields and account terms; a successful export alone does not resolve every access or ownership question.

Leaving an older system follows the same test. If your records sit in Salon Iris, now DaySmart Salon, or in Booker, our Salon Iris alternative and Booker alternative guides compare the platforms salons move to.

What should a salon CRM record for every client?

A salon CRM should record who each client is, how to reach them, every visit with its service and stylist, their notes and preferences, and what they have spent, so the next stylist can pick up where the last one left off. Use this list as the minimum when you compare plans:

• Contact details and one profile per client, even when two clients share a name.
• Visit history: date, service, provider and price for each appointment.
• Notes and preferences that staff can read before the next visit.
• Total spend, including tips, so you can see your most valuable clients.
• Repeat-client tracking plus search and filters, to find who is overdue for a rebook.
• Manual client creation for walk-ins and phone bookings.

The client record is one of the features salon owners look for in salon management software; that checklist covers the calendar, staff and payment features around it.

Where Twizzlo fits for salon client records

Twizzlo is web-based online booking and appointment scheduling software for appointment-based service businesses. In Twizzlo, each item on that list sits in the client profile on both plans, with unlimited client records: contact details, visit history, notes and preferences, total spend across appointments and tips, repeat-client tracking, search and filtering, and manual client creation. Staff reach those records through role-based access. Marketing automation is a separate check, as tested in the visit-record section. Twizzlo Free covers up to 150 bookings a month without SMS; Business Pro is $29.99 a month per business.

Both plans include unlimited staff and locations, so adding a front-desk login or a second location never raises the Business Pro price.

Business Pro adds unlimited bookings and 50 SMS a month, then $0.03 per additional SMS, with a 30-day money-back guarantee. Online payments carry your Stripe processing rate plus a 1.5% Twizzlo platform fee.

Twizzlo does not include payroll, memberships or commission tracking, so a salon that runs any of them inside its client system should compare the platforms in the tables above, such as Mangomint with its payroll add-on. For plan details, see Twizzlo plans and pricing; for the full client profile, see Twizzlo’s client-record features.

Choose by the completed client task

Select the least complex plan that completes the record, permission, follow-up and export tests. Compare subscription and usage separately.

Once the client-record task is settled, the narrower next task is the calendar itself: compare salon scheduling software for the bookings those records attach to. To see how the full field ranks beyond the client record, read our best salon software guide. If a marketplace listing is part of the decision, read the dedicated Fresha comparison before signing anything.